Prior to contacting our helpful Customer Care department, please see below for the popular help inquiries.

Problems when placing an order?

Please check that your cookies are enabled, you are not trying to add an item that’s visibly out of stock, your credit card information is valid and the card is not expired, your name and address match the name and address on your credit card, your internet connection is active, and that you did not accidentally log out of your Cross Exotics account before completing your order.

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How do I update or change my information?

Simply log-in, click on “My Account,” and then update any necessary information. Finalize this by clicking “submit” to save. Items you can update are your billing address, shipping address, credit card information, and password.

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What if I’ve lost my password?

Click “lost password” near the log-in area. Then enter your username and e-mail, and your password will be mailed to you at the e-mail address provided in your account.

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Do the plants arrive bareroot?

All plants are carefully packaged and sent potted. The only exception to this is if the plant is too large to ship potted, in this case the plant will be sent bareroot.

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ORDERING

Promotional Codes

If you’re using a promotional code, simply enter it into the promo code box at check out if they are not expired. Once you enter a promotional code, it will be reflected in your shopping bag. Only 1 promo code per order. Promos are valid while supplies last. Offers cannot be used in conjunction with other promotion codes. Not available on previous purchases or with purchase of gift cards. See our Specials page for additional info.

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Payment Types

We accept all major credit cards, including Visa, MasterCard, Amazon Pay, and American Express, in addition to PayPal. By registering on our site, you won’t have to enter your credit card information every time you shop.

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Order History & Tracking

Once registered, you can view your order history and check the status of your current order by clicking on “My Account” and then “My Orders.” Choose which order you’d like to learn more about, and if it’s a new order that has already shipped, click “Tracking” to find out an estimated delivery date.

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Sales Tax

We charge sales tax for all online purchases within our state.

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Out of Stock Items

If one of your items is out of stock, your packing slip will reference this item and you’ll be refunded the cost of that particular item on your original method of payment. In order to expedite the shipping process, we will contact you if one of your items is out of stock.

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Gift Cards

Our digital e-gift cards are delivered to your email within 24 hours and are redeemable only at crossexotics.com. You cannot use digital e-gift cards to purchase other e-gift cards, and they are not redeemable for specials. Your receipt is required to replace lost or unredeemed gift cards, we are not responsible for lost or stolen e-Gift Cards. E-Gift Cards are subject to this websites Terms of Use and Privacy Policy. Your unused balance will remain on the e-Gift Card for future purchases. For purchases exceeding the balance of the e-Gift Card, the balance must be paid using your credit card, Paypal or money order.

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Still need help? Contact us